|The Pan American Center|
Clearly there is much more to being able to run a financially viable athletic department than simply winning. Only a true revolution in thinking regarding the chain of command can reverse the trends at NMSU. A decisive commitment to radically streamline the structure of responsibilities for customer service is in order. NMSU must put authority for decisions affecting athletics into the hands of people who will pay a steep personal price for providing poor service. There is no other way out and time is short.