Southwest employee comes to aid of student who needed to buy second seat

(NewsNM - Swickard) A government agency would never have done this. From WFAA-TV.com - HOUSTON – A college student traveling from Houston to Myrtle Beach almost had her vacation derailed Thursday when a Southwest Airlines employee told her she would need to purchase a second seat. Chiara Bagley, 22, said she knows she’s a woman of size, but she cried when a Southwest supervisor pulled her out of the security line and told her she’d need two seats on the plane. Bagley said she asked if she could be measured, because she’s fit into airplane seats before, or if she could try out the seat. But the supervisor wouldn’t let her. What’s more, Bagley said she couldn’t afford a second ticket, and Southwest wouldn’t refund any of her $415. She’d been saving for the flight since December. But that all changed when Ligi Thomas, a Southwest employee who works in the Internal Auditing Department, came to Bagley’s aid. "We care about people, and I get emotional when I say it, but it’s really true," Thomas said, choking back tears. "I’ve been at a couple of different places in corporate America – this is the only place that I’ve ever worked for where caring about people isn’t just something that’s written on a wall. It’s something that’s lived and breathed every day." Read more

Southwest employee comes to aid of student who needed to buy second seat