Angry customers result in 'informal complaint' against Sprint

From the Carlsbad Current-Argus -  By Stella Davis, Current-Argus Staff Writer - CARLSBAD — Frequent dropped calls and intermittent or no service for days at a time have recently caused Sprint cellular phone customers to vent their frustration with the New Mexico Public Regulation Commission's Consumer Relations Division., PRC director of consumer relations, said his agency has received more than 100 complaints from Sprint customers in Roswell, Hobbs, Artesia and Carlsbad. He said enough complaints have been received to warrant the lodging of an informal complaint against the wireless carrier."Sprint has had problems with its cell towers, and customers have had problems since November to the present," Williamson said. "We have received quite a few complaints. By filing an informal complaint, we hope Sprint customers will get their service restored quicker, or if not, they should be given a credit on the bill for the month they experienced the outage." Williamson said Sprint is not advertising its willingness to give a credit to area customers who lost service. However, if they call Sprint or the PRC, customers are promised a credit on their next bill, based on the date and length of the outage. Read more

Angry customers result in 'informal complaint' against Sprint