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| Photo-Carlsbad Current-Argus |
Mark Williams, director of the state's Motor Vehicle Division, told Carlsbad residents at a meeting last week they could expect big changes Monday, including the implementation of what he called the "MVD Ambassador Program." The Ambassador's job would be to greet customers and help them identify which documents they would need before waiting in line for service.
But there was no such person greeting or helping Stephanie Rodriguez, Giovanny Munguia, Deb Watson or anyone else at the Carlsbad MVD -- much to the chagrin of Williams himself.
It was his understanding that an ambassador was in place in the Carlsbad office from 10 a.m. to 3 p.m. Williams said he will look into the matter and that the ambassador they hired was most likely in the back training for her new position.
Representative Cathrynn Brown, who organized Friday's meeting, was also disappointed, though she continues to have hope. "I'm definitely curious," she said. "They were going to bring in a new employee and shift someone from a new field office. That one I expected to take a little bit longer. But boy, I got the impression that Monday was going to start these changes."
And when questioned by the Current-Argus, the
Carlsbad MVD field office manager said she had been instructed by the state office not to share any information with the press.
Eighteen-year-old Giovanny Munguia was at the office for the seventh time Monday afternoon.
His previous six visits were unsuccessful because the office employees weren't clear about which legal documents he needed to bring with him, he said. He agreed that the proposed ambassador position would "help a lot."
Williams said he's arranged for a team from Santa Fe to visit the Carlsbad office later this week to provide support and oversight.
He asked for patience from the public.
"We're on top of it," he said Monday afternoon. "We're piloting this plan. It's not going to change everything around in five minutes."
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