The Legislative Finance says New Mexico
The committee
says the Motor Vehicle Division’s old computer system is on the verge of
collapse, the division has a high management turnover, staff is paid less than
the regional average, and frustrated customers have to make multiple trips to
the MVD.
Committee Chairman, John Arthur Smith says the problems continue
despite efforts to revamp major parts of the MVD.
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| John Arthur Smith |
John Arthur
Smith- “We’re talking about a revamp, through and through. This has been an
issue that we have had regardless of which governor is in office. Either the
governor doesn’t ask for enough money in the budget or we don’t fund enough.
When we try to give them additional assistance in the past thinking we’ve fixed
a problem it hasn’t been resolved.”
The MVD isn't
fighting the findings of an evaluation and say they are working to fix some of
the problems.
The
evaluation made recommendations including re-engineering the department's computer
system as soon as possible, however the MVD says that could top $65 million.
The committee
also wants the MVD to figure out a way to start accepting Visa cards. The card
isn't accepted right now because Visa won't allow government agencies to pass
the $1.25 transaction fee onto customers in face-to-face transactions.
A
total of ninety-one offices provide MVD costumer services throughout the state.
These include thirty-two state-run field offices, thirty-nine county and municipal
field offices, seventeen privately owned retail agencies as well as call
centers.
For Newsbreak New Mexico
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