State MVD continues to struggle, Finance Committe conducts evaluation

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The Legislative Finance says New Mexico’s agency for licensing drivers and vehicles continues to struggle with outdated technology and staffing problems.
The committee says the Motor Vehicle Division’s old computer system is on the verge of collapse, the division has a high management turnover, staff is paid less than the regional average, and frustrated customers have to make multiple trips to the MVD.
Committee Chairman, John Arthur Smith says the problems continue despite efforts to revamp major parts of the MVD.
John Arthur Smith
John Arthur Smith- “We’re talking about a revamp, through and through. This has been an issue that we have had regardless of which governor is in office. Either the governor doesn’t ask for enough money in the budget or we don’t fund enough. When we try to give them additional assistance in the past thinking we’ve fixed a problem it hasn’t been resolved.”
The MVD isn't fighting the findings of an evaluation and say they are working to fix some of the problems.
The evaluation made recommendations including re-engineering the department's computer system as soon as possible, however the MVD says that could top $65 million.
The committee also wants the MVD to figure out a way to start accepting Visa cards. The card isn't accepted right now because Visa won't allow government agencies to pass the $1.25 transaction fee onto customers in face-to-face transactions.
A total of ninety-one offices provide MVD costumer services throughout the state. These include thirty-two state-run field offices, thirty-nine county and municipal field offices, seventeen privately owned retail agencies as well as call centers.

For Newsbreak New Mexico, I’m Vanessa Dabovich.  

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